Support

For customers within the United States needing support for their MaximEyes™ video magnifier, please contact American Printing House for the Blind (APH) at the number listed below. All other customers outside the United States, including Canada and elsewhere, please contact EITAC Solutions Group.

Customer Support Within the United States
American Printing House for the Blind (APH) - Customer Service
800-223-1839
Hours: Monday - Friday / 8:00 AM to 4:30 PM (Eastern Time)

Customer Support Outside the United States, Including Canada
EITAC Solutions Group, LLC (EITAC)
Phone: +1 765-775-2121
E-mail: support@eitac.net
Hours: Monday - Friday / 9:00 AM to 5:00 PM (Eastern Time)

Online Support Resources

This section of the support page is for the MaximEyes™ video magnifier
Model # ES-VM01A

NOTE: This section is being updated between April 21 and April May 2. The links below with an asterisks (**) at the end are online and have content. Those without the asterisk (**), are still be updated are are not complete.

Overview of the MaximEyes™ Video Magnifier
How to Set Up the MaximEyes™Video Magnifier
Using the Mouse for Reading
Using the PenTracker™
Using Optional Audio/Video Devices
Using the Optional SONY® EVI-D70 Pan-Tilt-Zoom Camera
How to Update the Firmware
Using the Settings Menus
Troubleshooting Tips
How to Report a Problem